Our Commitment to You

COVID-19

Dear Dealer Partners

We hope you are staying healthy and navigating this uncertain time as the situation evolves. 

Here at JM&A Group, we have outlined a strategy on how we will continue to support your success while protecting the health and safety of your and our associates and their families.

Our founder, Jim Moran, instilled upon us the philosophy that “The future belongs to those who prepare for it” and our teams will stay engaged to ensure your business needs are supported. We have a long history of successful crisis management, are constantly monitoring the coronavirus, and will make necessary adjustments to our operations as we learn more.

 

JM&A Group Operations

We have instituted a Critical Response plan that enables the majority of JM&A associates to continue their work functions remotely. So far, this transition has been seamless, and we will continue delivering exceptional service to you. 

  • Our customer service teams are operating normally. We encourage you to continue utilizing tools such as DealerSource for maintenance, self-pay, RHT authorizations, coupon book reorders and labor rate changes.
  • We are fully staffed to ensure contract holders and repair facilities will have their calls answered in a very timely manner.
  • Our Performance Development Center has ramped up our execution of Virtual Learning. In light of current circumstances, we have temporarily suspended in-person training. If you have training needs please reach out to your local field team to coordinate a quick response.

 

JM&A Group Field Support

In order to ensure health and safety, we are encouraging JM&A Field Associates to communicate virtually where possible. We have advised our teams to connect with you in advance to seek guidance on dealership visits to make certain our efforts are in alignment with yours. Our teams will follow City, State and Federal guidelines where applicable.  

Our Associate teams across the country are here to assist you and your business. On behalf of all of us at JM&A Group, we’re committed to being your partner and enabling your success together in the days and weeks ahead.

As we go forward, we will keep you updated on market changes and future initiatives to enhance your business.  Please reach out to us with questions, ideas and feedback.  

Just like you, we are open for business.  

 

Thank you and Be Well,

Forrest Heathcott first-last

Forrest Heathcott
President, JM&A Group