Disengagement is a challenge many dealers face. We have identified 4 forces that cause disconnect among associates and an organization.
Job Fit - How well an employee is suited for his or her position. Hiring employees who are the best fit for their positions is a great way for an organization to decrease turnover (both voluntary and involuntary) and to improve employee retention rates. Additionally, current associates in a particular department might be a better fit somewhere else within the dealership. Considering the associate’s skills, goals, and experience is crucial.
Management Style – Day-to-day, managers must make decisions, plan and organize work, and prioritize company goals. Their management style is the unique way that they go about these objectives.
Team - The way a team works, interacts, and comes together to accomplish a set goal is vital to the health of your dealership. Each team has its own unique personality and dynamics.
Culture Dynamics - How a company’s culture is formed, maintained, and transformed over time. Usually, an organization with a strong culture dynamic experiences a lower rate of turnover among associates.
Luckily, the four forces that drive disengagement can also boost engagement when used positively. While eliminating turnover will never be a reality for most dealers, by identifying and using these four factors within your dealership, you can certainly help to improve it.