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Office Hours: Fixed Operations

Part 5: Attaining Dealership Profitability Through Fixed Ops

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

53% said it was because they TRUSTED the dealership
45% said they had a great purchase experience

Making the dealership feel like a home or safe harbor for the customer when they walk in makes an enormous impact and will likely guide them back. Do you see an opportunity to improve on an of the following?

  • Increasing customer returns for service?
  • Reducing discounts on labor?
  • Increasing effective labor rate?
  • Total departmental expense awareness?

If so, Robert Peterson, Lead Fixed Operations Consultant shares expert level tips and thought starters that can help you start building trust in your Service Drive.

Live Office Hours Episode 03 - How Fixed Ops Profits are Driving Businesses with Justina Davis

 
Next Up

Part 1 - How Fixed Ops Profits are Driving Businesses

 In this video you will learn why Fixed Ops profits by dealership have increased to $600,000 in five years. JM&A Fixed Ops consulting drives the conversation.

Learn More >

 


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