Modern retail's influence on the dealership was cemented for good in 2020 in the face of rapid change and widespread industry disruption.
We’re giving you an inside look at the trends and insights shaping dealerships and F&I today. Leverage our 40+ years of experience and knowledge to grow your business and see what forces are contributing to the evolution of F&I and our industry as a whole. We cover:
Because 2020 was a year like we’ve never seen before, the trends that evolved were hugely significant to our industry and made all the difference between keeping your doors open or closing your business. Preparation and effective modern retail solutions were the driving force behind many dealers’ success models.
As customers changed how they did business, savvy dealers took the opportunity and turned it into record PVR growth and a thriving dealership. Proof once again that staying ahead of industry trends is a marker for success. Learn how, even with vehicle sales down, you can break F&I records and boost PVR.
Optimizing your online presence, enhancing efficiencies, giving customers more autonomy and doing business on their terms are more than just short-term blips on the industry map. They are trends that are shaping the future of automotive and F&I. Getting it right is critical to your growth.
Working with partners who can assess the industry as a whole and see opportunities for future growth enables you to be proactive and make small adjustments to your strategy over time. This equates to a consistently positive customer experience and better business practices that keep you ahead of the competition.
This in-depth, multi-generational study explores consumers thoughts and insights on their F&I experience and how modern retail is evolving the dealership. Inside you will also find JM&A Group recommendations on what dealers and others working in sales and marketing should consider to take most advantage of emerging technologies and consumers’ growing interest in digital retail.