Having a foundational approach is important to understanding the talent management landscape in the modern dealership. Training is crucial to your growth as an organization and the personal growth of your associates.
1 in 3 dealers agree that training is a top challenge in their stores, yet they aren’t investing in training opportunities for associates. Making sure your staff is up to date on the latest processes and skilled and capable is an investment that pays for itself.
Improving efficiencies in the service lane starts with a proven up to date and ongoing training program beyond what the OEM provides. Jack Banks, Lead Fixed Operations Consultant explores how to use talent management to improve the bottom line.