Virtual F&I allows you to be as flexible as possible with your F&I process. A trained dealership associate presenting F&I products is key to the success of your F&I department.
Here are some examples of when a Virtual F&I transaction can take place:
Example 1: F&I manager is in one dealership location and the customer is in another, in the instance of a dealer group.
Example 2: The customer is at home and the finance manager is at the dealership.
Example 3: The customer is at home and the finance manager is also at home.
75% of purchase intent customers prefer to take complete documentation and delivery outside of the dealership. This process allows you to meet the customer where they are.
The most important aspect of Virtual F&I to consider is the technology component needed for it to work. Luckily, with many people still at home, there is less of a learning curve as more people are familiar with these tools. Learn what tools you can use to create an interactive and accommodating Virtual F&I process for your customer.