Why is Virtual F&I so important now? What was once a slow change in the industry has become accelerated due to COVID-19 with only 23% of purchase completion taking place at the dealership right now.
It all comes down to customer expectations. If the customer’s expectations are not met inside the store, they will seek a more convenient and accommodating process somewhere else.
Customer expectations of the F&I process come down to four main points:
Virtual F&I allows you to be as flexible as possible with your F&I process. A trained dealership associate presenting F&I products is key to the success of your F&I department. In this video, you will learn what the Virtual F&I process looks like and how you can ensure a seamless virtual experience for your customers