JM&A Group

 

Become a Fixed Operations Powerhouse

Your comprehensive, custom solutions – delivered.

 

Let's Do This

 

JM&A Group

 

Become a Fixed Operations Powerhouse

Your comprehensive, custom solutions – delivered.

 

Let's Do This

 

 

Maximizing Profitability in the Service Drive is Possible


Through a combination of hands-on performance consulting, coaching, training and talent management solutions, we’ll help you implement proven processes tailored to your dealership’s growth to create an outstanding customer experience and boost revenue.

JM&A Group Is Trusted By Over 3,800 Dealerships Representing All Manufacturers

 
Volvo
Honda
Toyota
GM
Kia
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Advanced service processes icon

Drive revenue with advanced
service processes.

Record profitability is possible through our expert approach to effective, consistent processes. Manage expenses, create efficiencies and achieve your financial goals in your service drive.

Happy businessman holding a tablet in one hand and a smartphone on the other

Advanced service processes icon

Drive revenue with advanced service processes.

Record profitability is possible through our expert approach to effective, consistent processes. Manage expenses, create efficiencies and achieve your financial goals in your service drive.

 

 

Customer-centric service drive icon

Create a customer-centric service drive.

We’ll help you design a transparent experience with customer satisfaction and retention at its core. By building trust and creating loyalty, you’ll earn a deeper spend in the service lane and improved capacity to upsell.

Happy businessman signing a contract with a customer

Happy businessman signing a contract with a customer

Customer-centric service drive icon

Create a customer-centric service drive.

We'll help you design a transparent experience with customer satisfaction and retention at its core. By building trust and creating loyalty, you'll earn a deeper spend in the service lane and improved capacity to upsell.

Female trainer explaining and training

 

 

Hands-on training and development icon

Receive hands-on training
and development.

Create a framework to grow, measure and meaningfully improve your team’s skills to improve accountability and communication in your service department. Through our show-me approach to training, your teams will learn firsthand from our team of experts.

Female trainer explaining and training

Hands-on training and development icon

Receive hands-on training and development.

Create a framework to grow, measure and meaningfully improve your team’s skills to improve accountability and communication in your service department. Through our show-me approach to training, your teams will learn firsthand from our team of experts.

 

 

Elevate talent pool and leadership skills icon

Elevate your talent pool
and leadership skills.

Attracting and retaining the right people is paramount to your success. Build confidence and morale on your team with individual assessments and development plans aligned with your dealership’s goals and KPIs.

Businesswoman and businessman discussing together

Businesswoman and businessman discussing togetherElevate talent pool and leadership skills icon

Elevate your talent pool and leadership skills.

Attracting and retaining the right people is paramount to your success. Build confidence and morale on your team with individual assessments and development plans aligned with your dealership’s goals and KPIs.

 

Talk to the experts to find your custom success equation

 

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Success Stories

Hyundai Store in Florida - $285k increase annualized labor gross profit

6 Store Group in Illinois - $975k increase total parts and labor sales

6 Store Group in New Mexico - $589k gross profit improvement

“I have seen a lot of companies offering consulting around developing Fixed Ops employees. They all have used a shotgun approach. After seeing JM&A’s approach of assessing each individual’s needs and then coming up with and implementing a personalized development plan, I AM ALL IN!”
Charlie Blakely
Fixed Ops Director, Honda of Ocala
“I would like to express how effective it was working with JM&A Fixed Ops consultants in improving our service department’s performance. As a result, we were able to improve our service stats greatly and our gross profit by 6+%.”
Joe Martin
Service Manager, Kia of Bradenton
“JM&A Fixed Operations Consulting was instrumental in growing the fixed operations at all three of our Kia stores. A critical success factor was JM&A’s ability to engage our service team in the improvement efforts.”
Kevin Simmons
General Manager, Kia of Sarasota

Find your path to Fixed Ops success today.